Travel/Cancel Information

The vast majority of resorts in North America are now in operation and they look forward to welcoming you back on vacation.  For a limited time, you may still cancel Points and Weeks reservations for travel through September 6, 2020 and receive 100% of your Points or Trading Power back for a future reservation. Cancellation flexibility may continue to be available for future dates specific to individual properties that remain closed or unavailable.

When cancelling a reservation for travel through September 6, 2020 no exchange fee will be required if you rebook your cancelled vacation by December 31, 2020 for future travel. Please contact a Vacation Guide via Phone or Chat to process your request. If you have Trading Power or Points expiring and prefer more time to plan or travel, speak to one of our Vacation Guides for additional options. If you would like to cancel and rebook call 1-800-338-7777 (RCI Weeks), 1-877-968-7476 (RCI Points)- Monday-Friday 8AM-8PM and Saturday 8AM-5PM or chat with us on RCI.com.

* Please note that hotel, rental car, cruise, and activities cancellation policies are based on the individual provider and are not included in the RCI exchange cancellation policy.  
** RCI will waive your next exchange fee up to the initial amount paid on your canceled vacation, if you book by December 31, 2020 for future travel

Contact Us

The RCI Customer Care Team is available to answer any questions you may have about your upcoming reservation or how we can assist you further with vacation planning.

You can reach us by:
Phone: 1-800-338-7777 (RCI Weeks), 1-877-968-7476 (RCI Points)- Monday-Friday 8AM-8PM and Saturday 8AM-5PM

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Travel Advisories

In this time of uncertainty we encourage you to review all advisories and recommended guidelines before you travel.